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RECall File Format

The RECall file contains information about receivable transactions. Transactions can originate from different systems and are combined into a single RECall file.

Supported transaction sources include:

  • BPAY
  • Australia Post
  • QuickStream products, including REST API, QuickVoice and QuickWeb
  • Over the Counter

RECall File Structure

A RECall file consists of three record types:

Record Type Value Description
Header "0" Contains file-level information, including the biller details. There is one Header record at the beginning of the file.
Detail "1" Represents a single receivable transaction. There can be zero or more Detail records in a file.
Trailer "9" Contains the total number and value of transactions in the file. This record is used to verify the integrity and completeness of the file. There is one Trailer record at the end of the file.

The records always appear in the following order:

Header (0)
  ↓
Detail (1)
Detail (1)
...
Detail (1)
  ↓
Trailer (9)

Example File Structure

Header Record

012345ACME COMPANY INCORPORATED   20321231234560000020082025

Detail Record

110000468032                  B00000089541IB00000000                WBC202508200987654INT9304000

Trailer Record

9000000001000000000000000000089541000000000000000000000000000000000000000000000000000000000000000000000000000

File Specification

Header Record

No Field Name Position Length Description
1 Record Type 1 1 "0"
2 RECall Number 2-6 5 RECall number assigned by Westpac. Displays the last five digits of the RECall number.
3 Biller Full Name 7-34 28 Left justified, blank filled.
4 Entry State 35 1 Numeric value representing the State in which the transaction is entered:
2 - NSW/ACT
3 - VIC
4 - QLD
5 - SA/NT
6 - WA
5 Biller BSB 36-41 6 Bank-State-Branch number, with no hyphens (e.g. 032000).
6 Biller Account 42-47 6 Biller account number, right justified and zero filled.
7 Unit Charge 48-52 5 Cannot be provided; defaults to zeroes (00000).
8 Processing Date 53-60 8 Date in DDMMCCYY format.
9 Filler 61-200 140 Blank filled.
10 Filler 201-600 400 Optional extension.

Detail Record

No Field Name Position Length Description
1 Record Type 1 1 "1"
2 Customer Number 2-30 29 Customer number printed on the bill, left justified and blank filled.
3 Transaction Type 31 1 "B" for bill.
4 Bill Amount 32-42 11 Bill amount, shown in cents without punctuation, right justified and zero filled.
5 Originating System 43-44 2 System capturing this transaction:
"IF" / "IV" - Voucher
"DE" / "CD" - QuickVoice
"ND" / "NC" - QuickWeb
"IB" - BPAY
"AP" - Australia Post
"JB" - Qvalent
6 TIDD Receipt Number 45-52 8 Receipt number.
7 Voucher Trace Number 53-68 16 Voucher trace number.
8 BPAY Receipt Number 69-89 21 BPAY or Australia Post receipt number.
9 Transaction Type 90-93 4 See Transaction Types.
10 Transaction Sequence Number 94-96 3 Zeroes.
11 Debit Information 97-112 16 Spaces; not populated for BPAY or QuickStream.
12 Filler 113-200 88 Blank filled.
13 Filler 201-600 400 Optional extension.

Trailer Record

No Field Name Position Length Description
1 Record Type 1 1 "9"
2 Number of Credit Transactions 2-10 9 Number of bills processed, right justified and zero filled.
3 Number of Reversal Transactions 11-19 9 Reserved for future use; defaults to zeroes.
4 Total Bill Amount Credited 20-34 15 Total amount of bills processed and credited to the biller's account, excluding the concession amount, right justified and zero filled.
5 Total Bill Amount Reversed 35-49 15 Reserved for future use; defaults to zeroes.
6 Concession Amount Credited 50-64 15 Reserved for future use; defaults to zeroes.
7 Concession Amount Reversed 65-79 15 Reserved for future use; defaults to zeroes.
8 Total Commission Amount Charged 80-94 15 Reserved for future use; defaults to zeroes.
9 Total Commission Amount Reimbursed 95-109 15 Reserved for future use; defaults to zeroes.
10 Filler 110-200 91 Blank filled.
11 Filler 201-600 400 Optional extension.

Transaction Types

Transaction Type Description
9000 REMITTANCES - CLEAN
9001 REMITTANCES - MISMATCH
9002 REMITTANCES - Credit Card Payments
9003 CORRESPONDENCE - CLEAN
9004 CORRESPONDENCE - MISMATCH
9008 Cheque / Credit Card payment details (non-value)
9009 Wholesale Locked Box
9050 OVER THE COUNTER PAYMENT
9052 QuickVoice (TIDD) - DE Payment
9062 QuickVoice (TIDD) - Credit card
9068 QuickVoice (TIDD) - American Express
9069 QuickVoice (TIDD) - Diners
9070 QuickVoice Direct Entry
9071 QuickWeb Direct Entry
9072 QuickVoice Credit Card
9073 QuickWeb Credit Card
9074 Non-value transaction from JB
9075 Non-value transaction from JB
9300 BPAY - (WBC) Debit Account
9301 BPAY - (WBC) Visa card
9302 BPAY - (WBC) MasterCard
9303 BPAY - (WBC) Bankcard
9304 BPAY - Internet WBC Debit
9305 BPAY - Internet WBC Visa
9306 BPAY - Internet WBC MasterCard
9307 BPAY - Internet WBC Bankcard
9310 BPAY - (other bank) Debit Account
9311 BPAY - (other bank) Visa card
9312 BPAY - (other bank) MasterCard
9313 BPAY - (other bank) BankCard
9314 BPAY - Electronic Bill Presentment
9315 BPAY - Electronic Bill Presentment
9316 BPAY - Electronic Bill Presentment
9317 BPAY - Electronic Bill Presentment
9318 BPAY - Batch (PPS and Payments Plus)
9319 BPAY - Batch (PPS and Payments Plus)
9320 BPAY - Batch (PPS and Payments Plus)
9321 BPAY - Batch (PPS and Payments Plus)
9330 BPAY - (iCRN WBC) Debit Account
9331 BPAY - (iCRN WBC) Visa Card
9332 BPAY - (iCRN WBC) Master Card
9333 BPAY - iCRN BPAY - Internet WBC Visa Card
9334 BPAY - iCRN BPAY - Internet WBC Master Card
9335 BPAY - (iCRN other bank) Visa card
9336 BPAY - (iCRN other bank) Master card
9337 BPAY - (iCRN WBC) Debit Account
9338 BPAY - (iCRN other bank) Debit Account
9339 BPAY - (iCRN Batch WBC) Debit Card
9340 BPAY - (iCRN Batch WBC) Visa Card
9341 BPAY - (iCRN Batch WBC) Master Card
9342 BPAY - (iCRN) Electronic Bill Presentment - Debit Account
9343 BPAY - (iCRN) Electronic Bill Presentment - Visa Card
9344 BPAY - (iCRN) Electronic Bill Presentment - Master Card
9345 BPAY - (iCRN WBC) - Bank Card
9346 BPAY - (iCRN) Internet WBC Bankcard
9347 BPAY - (iCRN) Electronic Bill Presentment WBC Bankcard
9348 BPAY - (iCRN) Batch WBC Bankcard
9349 BPAY - (iCRN other bank) other account
9350 BPAY - (Partial refund) WBC Debit Card
9351 BPAY - (Partial refund) WBC Visa Card
9352 BPAY - (Partial refund) WBC Master Card
9353 BPAY - (Partial refund) WBC other Card
9354 BPAY - (Partial refund other bank) WBC Debit Card
9355 BPAY - (Partial refund other bank) WBC Visa Card
9356 BPAY - (Partial refund other bank) WBC Master Card
9357 BPAY - (Partial refund other bank) WBC other Card
9600 QuickWeb - DE Payment
9601 QuickWeb - Credit card payment
9602 Australia Post Third Party Bill Payment - Over the counter
9603 Australia Post Third Party Bill Payment - error correction
9604 Australia Post Third Party Bill Payment - dishonour fee
9605 Australia Post Third Party Bill Payment - dishonoured chq
9606 Australia Post Government Deposits
9607 QuickSuper transaction
9610 Australia Post Third Party Bill Payment - EFTPOS
9611 Australia Post Third Party Bill Payment - Visa Card
9612 Australia Post Third Party Bill Payment - Master Card
9613 Australia Post Phone Banking - Not by Credit card
9614 Australia Post Internet Banking - Not by Credit card
9616 Australia Post Phone Banking - Credit Card payments
9617 Australia Post Internet Banking - Credit Card payments
9700 Qvalent
9701 Qvalent
9702 Qvalent
9703 Qvalent
9704 Qvalent
9705 Qvalent
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