Technical support and system health
System health
Check the status of iLink and other Qvalent products.
Technical support
If you're an existing iLink customer you can contact our Technical Support Helpdesk.
Reset password via email
To reset your password, click the Having problems signing in? link from the Sign in page.
- You will be asked to enter your email address and to verify that the account belongs to you.
- You will be sent an email with your login name and a temporary password.
Ask your administrator to reset your password
Your administrator should:
- Sign in to iLink.
- Click the Administration menu and select the Users option.
- View your user's details by clicking the login name.
- Click on the Reset password button.
- Enter their own password into the Reset password screen and click the Reset password button.
You will receive an email with your login name and password.
Contact Westpac
If you are unable to do either of the above options, you can request Westpac identify you and send an email to ilink_support@qvalent.com.
You can contact your relationship manager, client enquiry manager or call 1300 726 370.
Refer to the REST file transfer API reference and Troubleshooting section.
SOAP API
View the SOAP API reference.
SFTP
Refer to the SFTP file transfer reference and Troubleshooting / FAQ sections.
XCOM
Refer to the XCOM reference and FAQ.
Electronic chargebacks
For electronic chargebacks, see Electronic chargebacks guide and the FAQ.